FAQ

     

During Customs Clearance, our destination shipping partners, Fed-Ex/TNT/DHL/UPS pays for duties and taxes on behalf of the person receiving the package. When they deliver the package, they will collect these fees from the receiver. If the value of the package is high and requires a substantial amount of duties and taxes, They may contact the receiver to secure the payment of the duties and taxes. Please make sure that, when sending a package, the receiver is aware of the payment of the duties and taxes and they are willing to pay it. If they need to know how much the duties will be, they can contact their Customs Offices in their country and find out. In a situation where the receiver refuses to pay the duties and the taxes, shipper will be responsible to pay them. 

  • 2016-11-15

FAQ